Privacy Policy
At Natcon Biolifesciences Pvt. Ltd. (“we”, “us”, or “our”), we are committed to protecting the privacy and confidentiality of our customers and users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (the “Site”) or use our products and services. By accessing or using our services, you consent to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect different types of information to provide you with the best possible experience. The information we collect includes:
1.1 Personal Information
When you register on our Site, place an order, or interact with our customer service, we may collect the following personal details:
- Name
- Email address
- Contact number
- Shipping and billing address
- Payment information (credit/debit card details or other payment methods)
- Demographic information (age, gender, etc.)
- Order history
1.2 Non-Personal Information
We may also collect non-personal information that cannot be used to identify you directly. This includes:
- Browser type
- Device information (e.g., IP address, operating system)
- Pages visited on our Site
- Referring to websites or links
- Time spent on the Site
- User interactions with the Site (e.g., clicks, scrolls)
This information helps us improve the user experience on our Site and tailor our offerings.
1.3 Cookies and Tracking Technologies
Our Site may use cookies, web beacons, and other tracking technologies to collect information about your browsing activity. Cookies are small files stored on your device that help us remember your preferences and customize your experience on the Site. You can control cookies through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Providing and Improving Our Services
We use your personal and non-personal information to:
- Process and fulfill your orders
- Communicate with you about your orders, products, or services
- Provide customer support
- Improve the functionality and performance of our website
- Customize your experience and offer relevant products or services
2.2 Marketing and Promotions
With your consent, we may use your information to send you promotional emails, newsletters, and updates about our products, services, or special offers. You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in the emails or contacting us directly.
2.3 Analytics and Research
We use non-personal data to analyze trends, track website traffic, and gather insights on how users interact with our website. This information helps us enhance the user experience and improve our products and services.
2.4 Legal Obligations and Compliance
We may use and disclose your information to comply with applicable laws, regulations, legal processes, or government requests. This includes sharing your information to enforce our terms and conditions, protect our rights, or prevent illegal activities.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:
3.1 Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping companies, and email marketing services. These service providers are contractually obligated to use your information only for the purposes for which it was shared and to maintain confidentiality.
3.2 Legal Requirements
We may disclose your personal information when required by law or when we believe such disclosure is necessary to comply with a legal obligation, protect our rights, investigate fraud, or prevent illegal activities.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
3.4 With Your Consent
We may share your information with third parties if you have provided explicit consent to do so, such as when you participate in a promotional event, survey, or contest.
4. Data Security
We take the security of your personal information seriously and employ a variety of technical, administrative, and physical measures to protect it from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and regular security audits.
However, no data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account and password.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you no longer wish to receive communications from us or wish to delete your account, you can contact us, and we will take appropriate steps to remove or anonymize your information, subject to applicable legal requirements.
6. Your Rights and Choices
You have certain rights regarding the personal information we collect and use. These include:
6.1 Access and Correction
You have the right to access the personal information we hold about you and request corrections if the information is inaccurate or incomplete. You may also request a copy of your data.
6.2 Deletion
You can request the deletion of your personal information, subject to certain exceptions, such as if we need to retain the information to comply with legal obligations.
6.3 Opting Out of Marketing Communications
If you no longer wish to receive marketing emails or promotional communications, you can opt-out by clicking the “unsubscribe” link in the email or contacting us directly.
6.4 Cookie Preferences
You can manage your cookie preferences through your browser settings. You can choose to accept or reject cookies, although rejecting cookies may limit your ability to use certain features of our Site.
6.5 Data Portability
In some cases, you may request a copy of your personal information in a structured, commonly used, and machine-readable format to transfer it to another service provider.
7. Children’s Privacy
Our Services are not intended for use by children under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete the information as quickly as possible.
8. International Data Transfers
If you are located outside of India, please be aware that your personal information may be transferred to and processed in India, where our servers are located. By using our Services, you consent to the transfer of your information to India and the processing of your information in accordance with this Privacy Policy.
9. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by Natcon Biolifesciences Pvt. Ltd. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.
10. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time. Any changes will be effective as soon as they are posted on this page. We will notify you of any significant changes by posting a prominent notice on our Site or by sending you an email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights under this policy, please contact us at:
Contact Us:
Call Now: +91 9319315858
Email: info@natconbiolife.com
Address: Greater NOIDA (UP). PIN 201310, India
This Privacy Policy governs the collection and use of personal data by Natcon Biolifesciences Pvt. Ltd. and is designed to ensure the privacy and security of your information. By using our services, you agree to the practices outlined in this policy.